Request Access by @-Mentioning Lumos in Slack

Available starting 8/14 in Beta, for opted-in customers. Talk to your Customer Success Manager if you're interested in trying it out.

Background

You can request access to apps by @-mentioning the Lumos Slack app in a channel, thread or by sending it a direct message in plain language. The Lumos Access Request Agent reads the message, builds a structured access request, and submits it after you confirm. There is no form or special syntax to learn. Requests submitted this way follow your existing approval policies and appear in Lumos under pending requests, just like requests made in the AppStore.

Related Articles:

• Setting Up the Lumos Slack App

• Access Request Agent Overview

When to use this

• An employee needs access to an app and is already working in Slack they message the Lumos app "I need edit access to Figma for two weeks."

• A manager requests access for a direct report or new hire: "@Lumos get Priya access to Salesforce."

• Your IT help channel receives frequent access requests, and you want them captured as governed Lumos requests instead of untracked messages.

Prerequisites

• The Lumos Slack app is installed in your workspace

• Apps and entitlements are configured as requestable in your AppStore catalog

How it works

1. Mention @Lumos in a channel or send the Lumos app a direct message describing the access you need.

   The agent classifies your message first. If it isn't an access request, the agent replies with a redirect and no request is created.

2. Answer the agent's clarifying question if it asks one.

   The agent identifies the requester, target user, app, entitlement, duration, and justification from your message. If any of these are unclear, it asks one clarifying question (up to two turns).

3. Review the confirmation card. You can approve, edit, abandon, or start over.

   Editing produces an updated card to review. Lumos never submits a request without your explicit approval on the confirmation card.

4. Approve the card to submit the request.

   The agent replies with the request ID and a link, and the request appears in Lumos under pending requests.

Requesting for someone else

Phrase the request with the person's name: "get Jamie access to Salesforce." The agent resolves the target user and records both you (the requester) and the target user on the request.

Error handling

• If the message isn't an access request, the agent replies with a redirect and stops. No request is created.

• If submission to Lumos fails, the agent posts an error message in the Slack thread. You always know whether the request was submitted.

Limitations

• The agent handles access requests only. General IT questions receive a redirect reply.

FAQ

Does this bypass approval policies?
No. Requests submitted from Slack go through the same approval workflows, policies, and audit trail as requests made in the AppStore.

What happens after I submit?
Lumos notifies approvers through your normal approval flow, and you can track the request from the link the agent posts in the thread.